Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy describes the terms under which purchases processed by Double J Global Pte. Ltd. ("Double J Global", "we", "our") may be cancelled or refunded.

Double J Global operates as a Merchant of Record (MoR) for digital platforms and processes payments for digital services or platform credits provided by partner platforms.

All purchases represent prepaid access to digital services or platform-based features.

2. Nature of the Service

Products or services purchased through Double J Global may include:

• digital platform access
• platform credits
• subscription-based services
• digital features or functionality provided by partner platforms

These services are delivered in a closed-loop digital environment and do not represent cash, stored value, or transferable monetary instruments.

Credits or services purchased cannot be redeemed for cash or transferred outside the platform environment.

3. Refund Policy

Because purchases represent prepaid digital services, transactions are generally non-refundable once processing has been completed.

However, refunds may be considered in limited circumstances including:

• duplicate transactions
• payment processing errors
• unauthorized transactions confirmed through investigation
• technical issues preventing service delivery

Refund requests must be submitted within 7 days of the transaction date.

All refund requests are subject to internal review and verification.

4. Non-Refundable Situations

Refunds will generally not be provided for the following situations:

• change of mind after purchase
• partial or full use of platform credits or services
• misunderstanding of platform functionality
• disputes relating to services provided by third-party partner platforms after delivery

5. Cancellation Policy

Once a transaction has been successfully processed, the purchase cannot be cancelled because digital access or platform credits are made available immediately.

If a payment authorization has been made but the transaction has not yet been captured or processed, cancellation may still be possible.

Customers should contact support immediately in such cases.

6. Fraud Prevention and Chargeback Protection

Double J Global maintains strict fraud monitoring and transaction verification systems.

If a transaction is suspected to involve:

• fraud
• abuse
• chargeback manipulation
• policy violations

the company reserves the right to:

• suspend platform access
• reverse services where possible
• report the activity to payment processors or relevant authorities

7. Refund Processing

Where a refund is approved:

• refunds will be issued to the original payment method
• processing time may take 5–10 business days, depending on the payment provider

Refund timing may vary depending on the policies of the customer's card issuer or payment provider.

8. Contact for Refund Requests

Refund requests or inquiries must be submitted to:

Double J Global Pte. Ltd.
Email: legal@doublejglobal.com

Requests should include:

• transaction date
• payment amount
• customer name
• reason for the refund request

9. Policy Updates

Double J Global reserves the right to update this Refund & Cancellation Policy from time to time to reflect operational or regulatory requirements.

The most recent version will always be available on our website.