Privacy Policy

1. Introduction

Double J Global Pte. Ltd. ("Double J Global", "we", "our", or "the Company") is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when individuals interact with our services or conduct transactions with Double J Global.

Double J Global operates as a Merchant of Record (MoR) for certain digital platforms and processes payments for digital goods or services on behalf of its partner platforms.

This policy is designed in accordance with applicable privacy laws including the Singapore Personal Data Protection Act 2012 (PDPA).

2. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our website
• Customers making purchases through services processed by Double J Global
• Business partners and platform operators working with Double J Global

This policy does not apply to third-party platforms or websites that may be linked to our services.

3. Information We Collect

We collect only the information reasonably necessary to process transactions and operate our services.

3.1 Basic Personal Information

This may include:

• Full name
• Email address
• Contact information
• Billing address

3.2 Transaction Information

When a purchase is made through our payment processing systems, we may collect:

• Transaction amount
• Payment confirmation details
• Billing information
• Platform service details

3.3 Verification Information

Where necessary for compliance or fraud prevention, we may request:

• Identity verification information
• Business verification information (for corporate customers)

3.4 Automatically Collected Data

When users access our website, certain technical information may be collected automatically, such as:

• IP address
• Device information
• Browser type
• Access timestamps

This information is used for system security and service optimization.

4. How We Use Information

Personal information may be used for the following purposes:

• Processing payment transactions
• Issuing invoices and transaction confirmations
• Fraud detection and risk monitoring
• Customer support
• Regulatory and compliance obligations
• Maintaining operational records

Personal information will only be used for purposes that are consistent with the original transaction or service relationship.

5. Payment Processing

Payments processed by Double J Global may be handled through licensed payment processors, including Stripe.

Payment card information is processed directly by these providers through secure infrastructure and is not stored directly by Double J Global unless required for compliance or operational purposes.

Double J Global acts solely as the merchant responsible for the transaction and does not operate as a financial institution, remittance provider, or payment service provider.

6. Data Sharing

We may share limited personal information with trusted service providers where necessary to operate our services.

These may include:

• Payment processors
• Platform operators
• Compliance service providers
• Fraud detection providers
• Regulatory authorities when legally required

Information shared is limited to what is necessary to perform the relevant service.

Double J Global does not sell or rent personal information to third parties.

7. Data Security

Double J Global implements reasonable technical and organizational safeguards to protect personal information, including:

• Secure data storage systems
• Access control restrictions
• Encrypted data transmission
• Internal compliance monitoring

Access to personal information is restricted to authorized personnel who require the information to perform their duties.

8. Data Retention

Personal information may be retained for regulatory, operational, and compliance purposes.

Transaction and verification records are typically retained for up to five (5) years, or longer where required by applicable law or compliance obligations.

After the retention period, information may be securely deleted or anonymized.

9. Cross-Border Data Transfers

Due to the international nature of Double J Global's operations, personal information may be transferred across jurisdictions for the purposes described in this policy.

Such transfers will be conducted in accordance with applicable data protection laws and with appropriate safeguards.

10. Your Rights

Depending on applicable law, individuals may have rights regarding their personal data, including:

• Requesting access to personal data
• Requesting correction of inaccurate data
• Requesting deletion where permitted by law

Requests may be submitted through the contact information below.

11. Third-Party Platforms

Transactions processed by Double J Global may originate from third-party partner platforms.

These platforms may have their own privacy policies governing the collection and use of personal information.

Users should review the privacy policies of those platforms where applicable.

12. Changes to this Privacy Policy

Double J Global may update this Privacy Policy from time to time to reflect changes in business practices or regulatory requirements.

The most recent version will always be available on our website.

13. Contact Information

For questions regarding this Privacy Policy or personal data matters, please contact:

Double J Global Pte. Ltd.

2 Venture Drive

#19-21 Vision Exchange

Singapore 608526

Email: legal@doublejglobal.com